Tape an envelope to the top of the unit with the following enclosed:

Name, Address, Phone # and email address
The unit's model number and description
The reason for return
Proof of purchase
Return Shipping & Handling payment (check or money order)

Pack the unit in the original packaging if you still have it. Pack this original package securely inside another unmarked box and add sufficient padding. Do not ship in the original packaging alone for privacy reasons.
Send the unit postage prepaid to:

Rival Consumer Service Returns
c/o The Holmes Group
13052 Jurupa Avenue
Fontana, CA 92337

Return Shipping & Handling payment must be enclosed to ensure processing of your warranty replacement. Send check or money order only made out to Rival® Consumer Services. No cash please.

The Warranty covers defects in materials and workmanship for all parts of the product, excluding filters & accessories. Damage from misuse, improper installation, alteration of the product or accidental breakage are not covered. Check your specific warranty for complete coverage information. If you are still unsure if your unit is covered, email us for further verification, before returning your unit.

Check your Manual for the unit's specific warranty time period. If your proof of purchase is less than the warranty length your unit is still under warranty. If you no longer have your product manual, you can find it online under Manuals.

Retailer policies vary. Most stores will exchange your unit with proof of purchase within 30-60 days of purchase. For your convenience, contact your store for their specific return policy, before returning your unit to Rival®. Does Rival Seal-a-Meal have walk-in repair service centers? Units under warranty should be returned directly to Rival for repair or replacement. No service center is authorized to handle warranty claims on Rival's behalf.

Shipments must be sent with postage prepaid. Ship via a courier that provides tracking and proof of delivery to avoid lost shipments. Why are there S&H charges for returns? The Warranty does not cover shipping or handling costs, only the cost of repair or replacement. Return S&H costs vary by unit. Please check your warranty on-line or email us at Seal-a-Meal@speedymail.com to get the S&H costs for your specific unit.

The warranty section of your Manual lists the S&H for your unit. Or, you can check your Manual on-line or email us to get the S&H costs for your specific unit.

Pack securely with packing materials to prevent damage during shipment. Rival® Seal-a-Meal is not responsible for repairing damage that has occurred during shipment from improperly packed return units.

Either an itemized sales receipt showing the specific model purchased or an invoice for the product is the only acceptable proof of purchase. Credit card statements, cancelled checks, hand written receipts are not acceptable forms of proof for warranty purposes.

Proof of purchase is required to determine if a unit is under warranty. For special circumstances, please email us at Seal-a-Meal@speedymail.com.

Expect to receive a replacement approximately 2-3 weeks after Rival receives the unit under warranty.

Only return the part that has a defect in material or workmanship. You do not need to return the entire unit. Please email us for warranty verification at Seal-a-Meal@speedymail.com, before returning removable parts.

Only units that are defective in material and workmanship are covered under the Warranty provisions. Rival does not provide routine inspection and cleaning services. Please refer to the product Manual for specific instructions on how to perform these tasks.

At our discretion, Rival will repair or replace any unit under warranty with the same model or one of equal or greater value if your specific model is no longer available.

Warranty repairs and replacements are only for the model purchased. Upgrades and exchanges are not available.